Lifetime Warranty Terms

Lifetime Warranty Terms

HELIX Lifetime Warranty Terms

At HELIX, we stand behind the quality of our products. All HELIX cast iron cookware is covered by a lifetime warranty against manufacturing defects, subject to the following terms and conditions.

What the Warranty Covers

The warranty covers defects in materials or workmanship that affect the safety or normal use of the product, including:

  • Cracks or breakage caused by a manufacturing defect.

  • Defects in the cookware body or handle.

  • Any manufacturing defect that significantly affects the product’s performance.

What the Warranty Does Not Cover

The warranty does not cover damage resulting from misuse, accidents, negligence, or failure to follow the care instructions, including:

  • Rust caused by leaving the cookware wet or failing to dry and oil it after use.

  • Damage caused by dishwashers or prolonged soaking in water.

  • Cracks or breakage caused by dropping, impact, or sudden temperature changes.

  • Overheating the cookware while empty for an extended period.

  • Scratches or seasoning damage caused by harsh cleaning products or tools.

  • Normal changes in colour, loss of seasoning, or signs of regular use.

  • Damage resulting from improper storage or using the product for purposes other than those intended.

  • Products modified or repaired by an unauthorised party.

Surface rust or loss of non-stick performance caused by weakened seasoning is not considered a manufacturing defect. These issues can usually be resolved by cleaning, thoroughly drying, and re-seasoning the cookware.

Warranty Claim Requirements

To submit a warranty claim:

  • The original order number or valid proof of purchase from HELIX or an authorised retailer must be provided.

  • Clear photos and videos showing the product and the reported issue must be submitted.

  • HELIX may request that the product be returned for inspection before approving the claim.

  • The warranty applies only to the original purchaser and is non-transferable.

  • Accessories, including leather handle covers, are not covered unless a manufacturing defect was present upon delivery.

Warranty Resolution

If inspection confirms a manufacturing defect covered by this warranty, HELIX may repair the product or replace it with the same or an equivalent product, subject to availability.

HELIX will cover shipping costs when a manufacturing defect is confirmed. If the issue is found to result from misuse or is not covered by the warranty, the customer will be responsible for any shipping and inspection costs.

Important Information

Due to the nature of the cast iron manufacturing process, slight variations in texture, colour, finish, or surface appearance may occur. These natural variations do not affect the cookware’s performance and are not considered manufacturing defects.

HELIX reserves the right to reject warranty claims that do not meet the above conditions. This warranty does not affect the customer’s statutory rights under applicable Egyptian consumer protection laws.